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OUR POLICIES

REFUNDS

​If you receive an order that has been delivered by Doughp'd Co and the order you receive is not the exact order you placed online, you will need to contact us on 0448 983 319 or at hello@doughpdco.com within 1 hour of receiving the product. ​A replacement product will be supplied to you at no extra cost (including no extra delivery cost) either that same day or a day that suits you. Photographic evidence will need to be emailed on the day of receiving the incorrect item to provide us with evidence that the order was incorrect. ​No refund will be given for change of mind or for a slight variant of the photo/description of the product on the website, which is subject to change at any time. See ‘terms of service’ policy. We will endeavor to ensure it is as close as possible to the product description. ​Doughp'd Co is also not liable for any product consumed after the day of purchase, as we only ensure complete freshness and quality on the day of receiving the product.

DELIVERIES

Doughp'd Co reserve the right to not enter apartment building past the main entrance. ​All customers will receive an 'onboard' message once orders are out for delivery, Deliveries are fulfilled at any time during our delivery time frame, specific delivery times are not available unless being requested for catering & corporate orders. ​If for some reason Doughp'd Co are unable to meet this time this time due to any delay that is out of our control, (i.e. traffic/ hazard/ breakdown etc.), we will contact you to inform you.

CANCELLATIONS/RESCHEDULING

Within 48 hours of the scheduled delivery date > No Refund

Outside 48 hours but within 1 week of scheduled delivery date > Refund of 50%

Outside 1 week of scheduled delivery date > Full Refund

Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded.

Additional non-returnable items: Gift cards.

Orders cannot be rescheduled on the day of delivery.  In the event that the customer needs the box cancelled or re-delivered on the day of the delivery, the customer will be charged the same price for an additional box to be sent out

T&C's​

By purchasing anything from Doughp' Dessert Co you are agreeing to abide by our terms and conditions. These include:

  • Deposits are non-refundable.

  • No refunds or return unless Doughp' Dessert Co grants an exception. 

  • All prices are excluding GST. 

  • All prices advertised in the product section page are for pickup only. Delivery is extra and can be added on upon checkout. 

  • Delivery times are not guaranteed. 

  • Orders close 6pm each day. For next day delivery, please ensure your order is places before then.

  • Our items cannot be posted.

  • All items listed or pictures in our gift boxes are subject to change due to change of season, health/intolerance, safety reasons and change of suppliers. 

  • No returns due to food safety and health regulations.

  • Please note if there is a certain flavour out of stock that you have requested you will be substituted another option you have selected. This is for supplier purposes. 

  • If delivery is selected upon checkout, please ensure you select the correct address - no refunds for selecting the wrong address.

  • All packaging may be substituted at anytime for a different box (colour and shape) due to supplier availability.

  • There may be traces of nuts, dairy, eggs, wheat in all stages of prepping and cooking - please advise us if you have an allergy in the notes section on your order.  

 

PRIVACY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://doughpdco.com (the “Site”).​

 

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, delivery address, payment information including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”​

 

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for delivery, and providing you with an order confirmation). Additionally, we use this Order Information to: Communicate with you;
Screen our orders for potential risk or fraud; and When in line with the preference you have shared with us (either pick up or delivery), provide you with information or advertising relating to our products.​

 

SHARING YOUR PERSONAL INFORMATION
Doughp'd Co uses the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through wix.com’s data storage, databases and the general wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, Square and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.​

 

MINORS
The Site is not intended for individuals under the age of 16 yrs.​

 

PRIVACY POLICY UPDATES
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. ​

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